Shipping policy

Effective Date: 29/04/2026Thank you for shopping with Pooka. We are committed to delivering your orders quickly and safely. Please read our shipping policy below for complete details.
1. Shipping Methods
We offer the following shipping options:
Standard Shipping
Express Shipping (if available)
Cash on Delivery (COD) (if applicable)
Shipping options may vary depending on your location.
2. Order Processing Time
All orders are processed within [PROCESSING TIME] after confirmation.
Orders are processed on business days only (excluding weekends and public holidays)
You will receive a confirmation once your order has been shipped
3. Delivery Timeframes
Estimated delivery time:
Metro cities: [X–X BUSINESS DAYS]
Other locations: [X–X BUSINESS DAYS]
Please note that delivery times are estimates and may vary due to external factors.
4. Shipping Costs
Standard Shipping: more than 50
Free shipping may be offered on orders above ORDER VALUE
Final shipping charges will be displayed at checkout before payment.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking link via:
Email
SMS/WhatsApp (if applicable)
You can use this link to track your order in real time.
6. Delivery Issues and Delays
While we aim to deliver on time, delays may occur due to:
High order volumes
Weather conditions
Courier partner delays
Incorrect shipping details provided by customers
If your order is delayed, please contact us at pooka1293@gmail.com and we will assist you.
7. Failed Delivery Attempts
If delivery fails due to incorrect address or unavailability, the courier may attempt re-delivery
Additional charges may apply for re-shipping
8. International Shipping (If Applicable)
We may offer international shipping to select countries.
Delivery time: [X–X BUSINESS DAYS]
Shipping cost: Calculated at checkout
Customs duties or taxes (if any) must be paid by the customer